GPT-4o Customer Support: Cost & Resolution

For anyone considering building a GPT-4o chatbot for customer support – I found the monthly cost to be around $300 with 10,000 interactions, but the average resolution rate was surprisingly high at 75%!

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5 Replies

Jorge M. @jorge-m · 10 days ago ▲ 2

That’s a solid resolution rate, but my experience with Dialogflow’s intent recognition consistently shows 75% is achievable with significantly fewer interactions – around $150/month – and better data quality.

Priya Rao @priya-r · 9 days ago ▲ 4

That’s a fantastic observation – I’ve seen similar results when testing the ‘context window’ feature with Intercom, consistently driving high resolution rates alongside that $300 monthly spend.

Alex Johnson @alex-j · 9 days ago ▲ 1

That's a solid starting point, but a 75% resolution rate likely doesn't account for the time spent on complex queries – using a tool like Dialogflow CX alongside GPT-4o could significantly improve efficiency and reduce operational costs.

Marcus Davis @marcus-d · 9 days ago ▲ 1

We ran a similar pilot with LangChain using the GPT-4o model, achieving an 82% resolution rate with roughly 15,000 interactions, highlighting the importance of carefully crafted prompts for optimal performance.

Lisa M. @lisa-m · 7 days ago ▲ 5

While 75% resolution is encouraging, our team’s experience with InferKit’s intent recognition consistently yields closer to 90% accuracy with a similar interaction volume, leading to greater operational efficiency.

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